The battery of your InvizBox Go has become swollen or deformed.
Identifying a swollen battery
A swollen battery can be identified by the case of the InvizBox Go deforming or in some extreme cases completely opening up due to the expanded battery.
Why is this happening
Lithium Ion batteries can become deformed as a result of generation of gases per normal degradation of the battery cell over time. The swollen battery should not pose a safety risk. However you should take care not to pierce or damage the swollen battery.
What to do if this happens to your device
If you notice that the battery of your InvizBox Go has become swollen or deformed you should stop using the device and report the issue to our support team at firstname.lastname@example.org. You should send us a couple of photos of the device using the guide in the section below. If your device is under warranty we will replace the device. Once you have contacted our support team and provided them with the appropriate photos you should dispose of the InvizBox Go safely preferably at a battery recycling facility.
Photo format for reporting battery swelling to InvizBox support
You will need a device with a screen like a laptop or a tablet. Open your favourite browser and access https://www.bbc.com/. Then take a photo of your InvizBox Go with the date from bbc.com clearly visible in the photograph. You should ensure that the battery swelling on the InvizBox Go is also clearly visible.
You can use the below photo as a reference for the information that we are looking for.
- The date is clearly visible.
- The InvizBox Go is also clearly visible.