Returns and Refunds Policy

You can cancel your order at any time before shipping for a full refund by using our contact form. After shipping, you can return an unopened, undamaged InvizBox product at your own shipping expense for a refund of the unit cost (less shipping) within 30 days of receipt of the product. Opened but unused InvizBox products can be returned for a partial refund within 30 days of receipt of the product.

For returns under warranty, the cost of return to us will be borne by the purchaser. If your return is within warranty and the defect has not been caused by user damage there are no handling charges for the repair and subsequent return to the purchaser. If the defect is not covered under warranty (e.g. where there is a fall/impact or water damage, improper use or that the product is outside the manufacturer’s warranty) we will send you a quotation for repairs.

You can choose whether you agree with the repair (at the specified amount) or refrain from further settlement. In the latter case, your product will be sent back to you with a bill for any research and / or transport costs.