Current and Past Known Issues – InvizBox

We will keep this page updated regularly as we are aware of issues, also until an issue is solved, we will be doing our best to get it addressed.

Here is a list of issues that are likely to impact (or have impacted if they are resolved) your service as a user of one of our devices.

Status	Fixed
Impact	InvizBox VPN not connecting on devices not running the latest firmware
Date	2021 Jul 20th
Start Time (GMT)	5pm UTC
End Time (GMT)	5PM UTC
Notes	OpenVPN fails to connect due to a certificate change Easily fixed by changing Location after a successful update

Status	Fixed
Impact	InvizBox VPN not connecting for some accounts (any device)
Date	2019 Oct 25-27th
Start Time (GMT)	~ Oct 25th
End Time (GMT)	~ Oct 27th - 16:05pm
Notes	VPN fails connecting stating that credentials are invalid

Status	Fixed
Impact	InvizBox Go - No Network on connected devices
Date	2018 May 9th
Start Time (GMT)	~ 5am
End Time (GMT)	~ 12:20pm
Notes	When the Go starts or restarts, it fails to give network access (even though it may go green)

Status	Fixed
Impact	VPN - All London Locations
Date	2018 April 20th
Start Time (GMT)	~ 10am
End Time (GMT)	11:41am
Notes	New locations were put in place for London See this article to solve your issue: "My VPN stopped working"

When an issue is listed above, we are doing all we can to identify the source of this issue and get it resolved.

Please accept our apologies for this service interruption.

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