We have recently migrated all of the subscriptions that are used on our InvizBox, InvizBox Go and InvizBox 2 devices to a new VPN service managed and owned by InvizBox.
This transition to an InvizBox managed VPN back-end will benefit all of our customers as we will no longer rely on a third party VPN provider to manage the VPN service. We want to bring you a peace of mind knowing that both the hardware and the new no-log VPN service are provided by a single trusted entity.
What changes will I see with my service?
The disruption to the VPN service used by your InvizBox device should be minimal during this transition period. However you may notice some changes, namely:
- The locations available on your InvizBox device are different. The naming convention for specific servers will have also changed.
- In some very rare cases (and we have done our best to minimize these) your VPN subscription's username and password will have changed.
You will need to retrieve the new credentials from the "Dashboard" section on our website and enter them in to your device's Administration Interface, you can find out how to do that here: https://support.invizbox.com/hc/en-us/articles/360008404137
- If you have been using our VPN service through the OpenVPN application without an InvizBox device you will need to download a new set of OpenVPN configuration files. You can find and download these files in your operating system specific article below:
- If you are using your IKEv2 with your VPN networks you may lose internet connectivity. You will need to switch to a different VPN location, wait for your InvizBox to establish a connection. Once this is complete you can go back to your original location. More information on switching VPN location can be found here:
If you face any other issues or have questions regarding this transition do not hesitate to get in touch with us at firstname.lastname@example.org
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